Thank you for shopping at Nethra Infomatics. We strive to provide high-quality IT-related products and services. If you are not satisfied with your purchase, we are here to help with our return and refund policy.

1. Returns

Eligibility for Returns:

  • Physical products can be returned within 7 days of delivery.
  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase (invoice or order confirmation) is required.
  • Returns are not accepted for digital products, software, or services unless they are defective or not delivered as promised.
  • The product must include the original brand box, the MRP stickers and serial number tags, the user manual, warranty cards, and all included accessories.

Non-Returnable Items:

  • Downloadable software products
  • Subscription-based services
  • Custom-built hardware or configured IT solutions
  • Gift cards

2. Refunds

Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 7-10 business days to your original payment method.
  • Shipping charges are non-refundable, except in cases of defective or incorrect products.

Refunds for Services:

  • For IT-related services, refunds are issued only if the service is not delivered as promised.
  • If you face issues with a service, please contact us at [email protected] within 5 days of purchase for resolution.

3. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange for the same item, email us at [email protected] with proof of damage.

4. Cancellations

  • Orders can be canceled before they are processed or shipped.
  • If an order is already shipped, you must follow the return process.
  • Digital product cancellations are not allowed once the product has been downloaded or activated.

5. Contact Us

For any questions related to returns and refunds, please contact us:
Email: [email protected]
Phone:  +91 6282 9396 53
Address: Kalarickal, Cheruthana P.O, Haripad, Alappuzha (Dist), Kerala, India

This refund and return policy applies to the services and products purchased directly from this website. In addition to our own products, we promote high-quality products and services from other online platforms such as Amazon and Flipkart. When you purchase through our affiliate links on these external websites, you must adhere to their return and refund policies.

Issuance Date : 06 MAR 2025